SYSTEMS I RUN: wlmproadvisor.com helpmybizz.com QuickBooks + HubSpot + MailerLite integrations
Willie Minor — Minneapolis, MN

I keep small-business systems running.

IT support professional with a Google IT Support Professional Certificate and a B.S. in Cloud Computing in progress at WGU. I administer the full technology stack of a multi-brand business — production deployments, DNS, integrations, and the troubleshooting in between. Below are real tickets from real systems.

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Case Studies

CASE-001 CATEGORY: WEB INFRASTRUCTURE ● RESOLVED

Production rebuild of a two-site business platform

Problem
Two client-facing websites — a professional services site and a client intake site — had broken social-sharing metadata, no working contact forms, and no connection between them.
Action
  • Audited both sites and corrected broken Open Graph image tags for clean social previews
  • Enabled Netlify Forms with honeypot fields for spam protection
  • Built cross-linking between the sites to unify the client funnel
  • Deployed both through Netlify's build pipeline; both remain live in production
Stack
NetlifyHTML/CSSDNSNetlify FormsOG/SEO metadata
Result
Two live production sites — wlmproadvisor.com and helpmybizz.com — with working, spam-protected lead capture. Deployed and maintained solo.
CASE-002 CATEGORY: SYSTEMS INTEGRATION ● RESOLVED

Live integration audit across four business platforms

Problem
Business data lived in four disconnected platforms — QuickBooks Online (accounting), HubSpot (CRM), MailerLite (email), and Gumroad (digital sales) — with no visibility into integration health or data consistency.
Action
  • Connected all four platforms through API-based integrations (Zapier / MCP)
  • Ran a live audit: verified API connectivity, validated product catalog data against live listings, and checked customer records across systems
  • Documented every failure found — including an authorization gap — with remediation steps
Stack
ZapierQuickBooks OnlineHubSpotMailerLiteGumroadREST APIs
Result
A full integration map of the business, a documented issue list with fixes, and validated data across accounting, CRM, and sales platforms.
CASE-003 CATEGORY: EMAIL AUTOMATION ● IN PROGRESS

Automated email onboarding system

Problem
New leads and customers received no follow-up — every form submission was a dead end.
Action
  • Designed and built a segmented email automation in MailerLite with two subscriber groups: free-tool leads and paying customers
  • Built a three-step welcome series triggered on group join
  • Configured SPF/DKIM DNS records for domain authentication and deliverability
  • Diagnosed the end-to-end pipeline and documented the remaining gap: connecting form submissions to the subscriber group
Stack
MailerLiteDNS (SPF/DKIM)Automation workflowsNetlify Forms
Result
Segmented onboarding automation built and verified; final activation and form-to-email bridge in progress. Honest status — because real systems have real backlogs.

Technical Spec

IT Support
End-user support, issue triage, troubleshooting, documentation, escalation, remote support
Operating Systems
Windows, Linux command line, macOS familiarity, system administration fundamentals
Networking
TCP/IP, DNS, DHCP, SPF/DKIM email authentication, VPN concepts, connectivity troubleshooting
Cloud & Hosting
Netlify production deployments, Microsoft Azure, Amazon Web Services, WGU cloud coursework
Automation & APIs
Zapier, API workflows across QuickBooks Online, HubSpot, MailerLite, Gumroad
Security
Form spam/honeypot protection, access control, phishing awareness, confidential data handling
AI Production
Descript, OpusClip, Zoice — AI-assisted video editing, content repurposing, and voice-cloned avatar video generation for multi-platform publishing

Credentials

Apr 2025 — Present
B.S. Cloud Computing (in progress)Western Governors University
Feb 2025
Google IT Support Professional CertificateCoursera — networking, OS, sysadmin, IT infrastructure, security
Feb — May 2025
Course Careers — IT TrackOnline IT training
In progress
CompTIA A+ courseworkCertification preparation